> For the complete documentation index, see [llms.txt](https://v2.isomer.gov.sg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://v2.isomer.gov.sg/publish-your-changes/site-launch/how-to-make-records-changes-on-itsm.md).

# How to make records changes on ITSM?

ITSM is IT Service Management portal for the WOG, this is where your domains (the URLs of your website is managed). Typically only your IT Department has access to ITSM. 

If you have access to  ITSM but still not sure how it works, you can refer to this quick guide on making A and CNAME records changes.

To access ITSM, you go to <https://itsm.sgnet.gov.sg>

{% hint style="danger" %}
**You can only access ITSM on GSIB laptops.**
{% endhint %}

#### **Step 1** - Go to your ITSM (IT Service Management) portal, select &#x20;

![](/files/-MRcUkyTjjaDxCgZ8aII)

#### **Step 2** - Click on External and you'll see a list of domains you own.&#x20;

![](/files/-MRcV2OrRywjJz7N22xr)

#### **Step 3** - Click on the domain of your site that you're migrating. You will see a list of records of your domain.&#x20;

![](/files/-MRcVZZYjcCMrVcSVkbj)

#### Step 4 - To amend your A - Record, select the tab that says "A". You will see where the A record is pointing to.&#x20;

![](/files/-MRcVy0LrzAiZHfmWJmm)

**Step 5 - Look for the A-record which was pointing to the IP address that the previous service hosting your website and click Modify (the orange button)**

*To find out where your website is previously pointing to, you can go to* [*Google's Dig ToolBox*](https://toolbox.googleapps.com/apps/dig/#A/)*.*&#x20;

#### Step 6 - Change the entry record to the IP address given by Isomer team. and make sure that TTL is set to 5 mins. If your TTL is longer, the swing in records will take longer.

**Click Modify A Record when you're done**

![](/files/-MRcXidMrIJY0qe8Rupd)

#### How to change the CNAME record?

{% hint style="info" %}
To change your CNAME record, follow the same step but instead of "A", select the "CNAME" tab.
{% endhint %}


---

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